|This is a follow up to my previous review. I contacted the spa, posted reviews and filed a complaint with the BBB. The spa owner replied on May 30. I will attach her email here so everyone can read it. It gave hope to resolution to this issue, with her stating that they indeed have given refunds (as I was told they do not), and she would "hopefully" get back to me at the end of the day. That was 2 weeks ago. I'd say that end of the day came and went. As proof of the ongoing inability to get a response from them, here it is in their words and that they again never followed up. If you are seeking a spa in Portland, I'd advise to spend your money elsewhere. Despite positive reviews on other sites, there is suspicion some of those were written by insiders. When my daughter put this info out on twitter, she received numerous replies stating what an awful experience others had with Aequis. As I said, be warned, and spend your money on a place that actually cares about their service and customers. With the economy what it is, this is a luxury expenditure. Maybe Aequis should think about that. Here is the owners reply, and as I wrote, this was sent to me 2 weeks ago and I have never heard from her again!
Good morning Olivia,
Thank you for your emails. You have provided me with great information and I am researching the situation on our end.
First, we have issued refunds in the past and I am committed to getting you not only the outcome you desire, but going above and beyond what you could expect.
I am not doing this because of the leverage of reviews - but because it is the right thing to do.
Not only do I want to find out what happened, but I want to find out by whom. All of our calls are documented and have been for 12 years. This is helpful to find the details we need to figure out how we let people down, and how to not do it again.
There are reasons you may have the experience you had - but not excuses. I will continue to research and hopefully to be able to reach out to you before the end of the day and discuss the absolute best remedy.
With the Utmost Respect,